FAQs

Welcome to Woo Pop Culture, I thought we would start with the boring stuff; shipping and returns and then you can learn more about our story below.

Shipping

Woo Pop Culture partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS.

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking)  :)

We offer international shipping options too - no matter where you are, you can buy from us!

Returns

No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.

WHAT IS POP CULTURE MERCHANDISE?

Here at Woo Pop Culture we don’t place any constraints on what type of merchandise we sell. We tend to sell what the fans want, which results in a huge range of loot including Action Figures, Toys, Collectables, Bobble Heads, Statues, Props, Cards, Games, Graphic Novels & Books, DVD & Blu-Ray, Gifts & Novelties and of course Apparel.

 We specialize in licensed merchandise and we stock the big “pop culture” brands from the most popular TV Shows, Movies, Video Games, Musicians, Artists and Designers such as Star Wars, Doctor Who, Game Of Thrones, True Blood, Assassin’s Creed, Halo etc. The list is endless! If you have reached this section of the site then we assume you have had a little taste of the range on here.

THE STORY…… SO FAR…..

Woo Pop Culture started way back in 1993 when the Howard family from Brisbane, Queensland. The kids in the Howard family started collecting NBA Basketball cards whilst on a family holiday in the USA and we recognized that cards were quite an extensive industry in North America and it was an opportunity to bring this industry to Australia.

Over the past 20 years the products that found their way onto our retail shelves started to shift and change. We found that only a proportion of our store was dedicated to cards and that we had a significant Action Figure, Gift and High-End Collectables offering. As such, it was kinda misleading to keep the business called “Card Mania”.

So back in 2009 we transformed the business into Woo Pop Culture. We did this by opening a new flagship Woo Pop Culture Supastore at 124-128 Moorabool Street Geelong, which more accurately showcased our offering to customers. We also launched an on-line store to cater for all those fans who live remotely in Australia and New Zealand.

 We also committed to getting out and about doing various shows and conventions around Australia and New Zealand so that we could meet our customers and showcase what we are up to!

SO WHY DID WE OPEN AN ON-LINE STORE IN 2009?

We know ourselves how busy life can be these days. Somehow the world just cranked up a gear over the last 5 years and time became that thing that you used to hang out with…. now just a distant memory!!

Not everyone has time to get down to their local collectables or comic store or to go on dedicated shopping centre tours of duty! So, we are bringing it all right to your home on this (hopefully kick a$$) computer screen! Plus, the world is a very big place and very difficult to shop in one sitting without the help of this whole internetty thing… so welcome to your life www.woopopculture.com

 Now you have a one stop shop for all the gear you NEED! 

THE WOO POP CULTURE STANDARD

We want you to be happy! It’s that simple… really!

We want to be your go to peeps for all your pop culture and collectables needs so it is super important to us that we do not just a good job… but a great job!

We continually strive for 100% customer satisfaction at Woo and we don’t accept anything less.

But we are not silly enough to think that every single transaction that goes through the business does so without any issues. 

The one thing you can take away from dealing with Woo Pop Culture is that you are dealing with people… not computers or machines or robots or animals… actual people… ones with feelings and determination to make sure you get your gear in mint condition and as quickly as possible!

All our staff work very hard to make sure your Pop Culture experience is a good one. Sometimes we make mistakes, many people do! What we can tell you is that we ensure our mistakes are fixed really quickly and to no disadvantage to you, the customer.

Woo Pop Culture prides itself on delivering collectables and merchandise to its customers quickly and in great condition. Our staff take the utmost care in handling and packaging your goods, which is evident by the fact that we ship tens of thousands of orders all over the world from month to month and our reputation with our customers is great. We have years of experience in this industry and we know what is important to you… the collector.

We sell good products and we employ good people. We stand behind our products and we stand behind our people! If for some reason you have encountered an issue with your Woo Pop Culture transaction or experience, please email us via our contact page as we want to hear about it and fix it immediately.